1All sales are final
Because of the nature of research materials and the need to guarantee their integrity, all sales are final. We do not accept returns or exchanges of products once they have shipped, whether opened or unopened, except as described below.
2Damaged, defective or incorrect items
If an item arrives damaged, is not the item you ordered, or is missing from your parcel, email hello@buymola.com within 7 days of delivery with your order number and photos. Do not open, use or reconstitute the affected item. Once approved, we will send a replacement or refund the price of that item, at our discretion. We may ask you to return the item, at our cost, before we do so.
3Cancellations
You can cancel an order for a full refund before it ships by emailing us as soon as possible. Once an order has shipped it cannot be cancelled.
4Refunds
Approved refunds are issued to the original payment method and usually appear within 5 to 10 business days, depending on your bank. If we cancel an order because of a breach of our Research Use Only or Prohibited Uses policies, any unshipped portion is refunded, but delivered products are not.
5Chargebacks
Please contact us before disputing a charge with your bank. Filing a chargeback for an order that was delivered as described is a breach of our Terms of Service and will result in account closure.