1Where we ship
We ship only to addresses within the United States. We do not ship internationally, to freight forwarders or reshippers, or to any destination where receipt or possession of a product is prohibited. It is your responsibility to know and follow the laws that apply at your shipping address.
We may refuse to ship to any address, and may require that orders ship only to the billing address or to a verifiable business or institutional address.
2Processing
Orders placed before 2 PM ET Monday to Friday usually ship the same business day after payment and verification clear. Other orders usually ship the next business day. Orders flagged for review may be held until review is complete or cancelled. Shipping times are estimates, not guarantees.
3Methods and tracking
Shipping options and prices are shown at checkout. Every order includes tracking. Parcels are labeled for laboratory research use and are not packaged for retail or consumer sale.
4Delivery
Title and risk of loss pass to you when the parcel is handed to the carrier. You are responsible for providing a correct address and for receiving the parcel. Parcels returned to us because of an incorrect address or failed delivery may be reshipped at your cost or refunded less shipping costs.
5Lost or damaged parcels
If tracking has not updated for 7 business days, or a parcel arrives damaged, email hello@buymola.com within 7 days of the delivery date (or expected delivery date) with your order number and, for damage, photos of the parcel and contents. Approved claims are resolved by replacement or refund at our discretion. Parcels marked delivered by the carrier are your responsibility, but we will help you file a carrier claim.